We’re here to provide you with the support you need to get the QW6 Suite of products installed, running and improving your data collection and analysis.
Read through our two levels of support and reach out to us using firstname.lastname@example.org for any questions.
View our Knowledge Base for Guides and Tutorials on using QW6 in your facility
Annual Support Agreement
With the purchase of your QW6 License we have included rapid access to our Technical Support services through e-mail, phone, and web conferences.
These services include:
- Assistance for the initial installation and configuration of QW6
- Notification and access to updates to the QW6 product
- technical support for questions and or issues related to the use of the QW6 product.
- Recommendations and guidance on expanding your use of QW6
This is the best way to ensure your team has the support they need without having to go through the time-consuming process of procurement.
Note: Support Agreement renews Jan 1st each year.
Optional: Advanced Paid Support
On occasion, our clients need more advanced support with their QW6 applications. Our Advanced Support Services provide for the investigation and development of custom solutions related to the QW6 software.
Examples of this are interfaces to databases, automation systems and or the development of custom reporting such as the production of Certificates of Analysis documents based on data from QW6. This is available in blocks of 10 hours priced at $1,999US
We provide a number of support products to match our customer’s requirements to make sure they get the most out of their Quality Window Software.
Fill out the form with your information to send us your request for software support. Once we’ve received your request, we’ll have one of our team members reach out via email and schedule the most convenient time for you to connect.